Refund policy

Outside EU

Email us, and we'll help resolve this. We have a 60-day refund policy.

Inside EU

If you're not happy with your purchase, email us. We only ask that you cover the costs of shipping (part of) your order back to us. Once we have received confirmation of your return package, we'll issue a refund for the amount you paid for your order or resend you a product. This policy lasts for 60-days.

If a PenTip tears, please email us a picture and we'll reship a new one.

Please always include your order number :-)

Email: write@pen.tips

Pen Tips Returns
Kielerbocht 9
9723JA Groningen
The Netherlands