Email us, and we'll help resolve this. We have a 60-day refund policy.
If you're not happy with your purchase, email us. We only ask that you cover the costs of shipping (part of) your order back to us. Once we have received confirmation of your return package, we'll issue a refund for the amount you paid for your product(s) or resend you a product. This policy lasts for 60-days.
We have a strict no-refund policy for downloaded digital products. However, if the product hasn't been downloaded, our standard refund policy will apply.
Please always include your order number :-)
Pen Tips Returns