Recently, we had to change the delivery method for shipments to Australia and New Zealand to our local postal service, PostNL.
The tracking link provided for these shipments does not give track & trace updates, and we realize that this can cause confusion.
We care about your experience and aim to provide truthful information at all times, so that you know what you expect.
Therefore, please note the following: For Australia, the estimated delivery timeframe is between 10 and 28 working days. For New Zealand, the estimated delivery timeframe is between 14 and 41 working days.
If you are concerned about your package, always feel free to contact us at firstname.lastname@example.org.