PenTips Lite & 2について
Yes, they are! The nice thing is that they hold onto your pen while you use it :) We recommend putting them back in the box when you don't use them, so they don't loosen up.
We've noticed that our PenTips Lite take some getting used to, from losing it to wearing through it. We expect about 5-12 months of life from a set, depending on your technique.
There’s no difference in function per different color of PenTip.
Yes, PenTips Lite and PenTips 2 work with any screen protector (e.g Paperlike).
Here you will find FAQs about PenPad.
When we designed our PenPad we focused on the ergonomics. Most of the digital artists we work with are professionals, who paint hours on end. Building a short cut device would mean we need to put comfort first. You'll find that we've tilted PenPad 6°, within the ISO 9241-410 recommended range. The range between each key - both horizontally and vertically - is 16mm. We've followed the study by Pereira et al (2013) from the University of Berkley to assist us in key spacing to optimize for speed, error, usability, and biomechanics for longer periods of time. The effort we put into this is what sets us apart from any other shortcut panel on the market.
Hold down the PenTips button and then use the increase/decrease button.
Make sure that the keyboard on your iPad is set to English (US). If you are still having issues after this, please reach out to us at firstname.lastname@example.org.
No PenPad is only compatible with Procreate. (PenPad is not fully compatible with Procreate Pocket, the iPhone version of Procreate)
Here you will find FAQs about PenMat
It is possible as the magnets do go over the screen protector. However, we wouldn't recommend it, because you increase the space between the tip and the screen which may result in loss of pressure sensitivity.
Any screenprotector that offers texture wears out the original Apple Pencil tip. To avoid wearing out your Apple Pencil Tip, we suggest using PenTips Lite in addition to your PenMat.
To clean your PenMat, we would advise using a damp microfibre cloth. You can also consider purchasing Smudge Wipe, our suede-fibre cloth made to wipe the smudges off of your devices and accessoires.
Yes. The PenMat will start to wear down after 5-12 months depending on the amount of time you use it and the pressure you apply.
Yes it does. The feeling can be compared with that of a textured paper sketchbook or canvas.
You can store it in the included sleeve. In this you can always carry it safely.
Here you'll find all the questions you made have regarding how your PenTips products will land on your doormat (or in your mailbox).
Each order is quality controlled by hand before they leave to you. We guarantee that your products will leave the building within 48 hours. As said before, we ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your products to arrive to you here.
We ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your PenTips to arrive to you. You can find the estimated shipping times here.
Returns and refunds
In rare cases you may find that PenTips aren't perfect for you. In that case, you can find answers to your questions here.
If you're not happy with your purchase, email us. We only ask that you cover the costs of shipping your product(s) back to us. Once received, we'll issue a refund for the amount you paid for your products.
Pen Tips Returns
If a PenTip tears, please email us a picture. We'll inspect it for defects and send you a new one.