よくあるご質問

ここでは、PenTipsと当社製品に関するすべての質問にお答えしています。

PenTips Lite & 2について

PenTips Lite、PenTips 2に関するFAQを掲載しています。
PenTips 2は、ねじ込み式なので、オリジナルのApple Pencil Tipの代わりになります。PenTips Liteは、オリジナルのApple Pencilチップの上をスライドします。PenTips Liteは、Apple Pencil Tipに追加のレイヤーを追加するため、Apple Pencil Tipの摩耗を減少させます。グリップ力が増すので、筆圧が向上します。そして、シリコンがカチャカチャという音を消してくれるので、静かに書くことができます。 PenTips 2も同様ですが、こちらはオリジナルのApple Pencilチップの代わりになるため、紛失する可能性が低くなっています :)
私たちは、あなたがどこから来たのかを理解しています。摩擦を求めるのであれば、PaperlikeとPenTipを一緒に使うこともできますが、代用品として使うこともできます。ペン先では、グリップは得られますが、ペーパーライクのような感触は得られません。また、スクリーンを傷から守るための代替手段をお探しなら、どちらも良い選択肢となります。

Yes, they are! The nice thing is that they hold onto your pen while you use it :) We recommend putting them back in the box when you don't use them, so they don't loosen up.

PenTips Liteは、Apple Pencilの先端に余分なレイヤーを追加することで、先端の磨耗を軽減します。PenTips LiteとPenTips 2は、Apple Pencilのグリップ力を高めることで操作性を向上させ、シリコンがApple Pencilで文字を書くときのカチャカチャという音を消してくれるので、静かに文字を書くことができるようになります。
いいえ、ガラススクリーンに縞模様が残ることはありません。
Apple Pencilチップに内蔵されたテクノロジーによって、正確さと精度が損なわれることはありません。Apple Pencilの先端をスライドさせるだけで使えるペンチップLiteは、グリップ力を高めるための層を追加し、使い心地に大きな違いをもたらしています。
実際に@penchantcalligraphyさんからこんなレビューをいただきました。 "だから、古いiPad ProでPaperlikeプロテクターにペン先を使うのは、実は不思議とカバーの中で一番いい経験だったんだ!" "そう、ペン先がとても滑らかなんだ。とてもバターのように滑らかで、私のレタリング体験は大きく改善されました。" そして、PaperlikeとPen Tipsを併用している多くのお客様から、実際にアナログ感が高まったという声をいただいています。
その点、PenTips Liteは、Apple Pencilの先端の摩耗を軽減し、タブレット画面の表面も摩耗させません。
ペン先が優れているのは、耐久性に優れたシリコン素材を使用しながら、繊細なグリップ感を実現するためにソフトマットコーティングを施している点です。

We've noticed that our PenTips Lite take some getting used to, from losing it to wearing through it. We expect about 5-12 months of life from a set, depending on your technique. 

There’s no difference in function per different color of PenTip. 

Yes, PenTips Lite and PenTips 2 work with any screen protector (e.g Paperlike).

About PenPad

Here you will find FAQs about PenPad.

When we designed our PenPad we focused on the ergonomics. Most of the digital artists we work with are professionals, who paint hours on end. Building a short cut device would mean we need to put comfort first. You'll find that we've tilted PenPad 6°, within the ISO 9241-410 recommended range. The range between each key - both horizontally and vertically - is 16mm. We've followed the study by Pereira et al (2013) from the University of Berkley to assist us in key spacing to optimize for speed, error, usability, and biomechanics for longer periods of time. The effort we put into this is what sets us apart from any other shortcut panel on the market.

Hold down the PenTips button and then use the increase/decrease button.

Make sure that the keyboard on your iPad is set to English (US). If you are still having issues after this, please reach out to us at write@pen.tips.

No PenPad is only compatible with Procreate. (PenPad is not fully compatible with Procreate Pocket, the iPhone version of Procreate)

About PenMat

Here you will find FAQs about PenMat

It is possible as the magnets do go over the screen protector. However, we wouldn't recommend it, because you increase the space between the tip and the screen which may result in loss of pressure sensitivity.

Any screenprotector that offers texture wears out the original Apple Pencil tip. To avoid wearing out your Apple Pencil Tip, we suggest using PenTips Lite in addition to your PenMat.

To clean your PenMat, we would advise using a damp microfibre cloth. You can also consider purchasing Smudge Wipe, our suede-fibre cloth made to wipe the smudges off of your devices and accessoires.

Yes. The PenMat will start to wear down after 5-12 months depending on the amount of time you use it and the pressure you apply.

Yes it does. The feeling can be compared with that of a textured paper sketchbook or canvas.

You can store it in the included sleeve. In this you can always carry it safely.

Shipping

Here you'll find all the questions you made have regarding how your PenTips products will land on your doormat (or in your mailbox).

Each order is quality controlled by hand before they leave to you. We guarantee that your products will leave the building within 48 hours. As said before, we ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your products to arrive to you here

We ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your PenTips to arrive to you. You can find the estimated shipping times here

We’re in Groningen, The Netherlands and this is where we ship our products from.

Returns and refunds

In rare cases you may find that PenTips aren't perfect for you. In that case, you can find answers to your questions here.

If you're not happy with your purchase, email us. We only ask that you cover the costs of shipping your product(s) back to us. Once received, we'll issue a refund for the amount you paid for your products.

Pen Tips Returns
Kielerbocht 9
9723JA Groningen
The Netherlands

If a PenTip tears, please email us a picture. We'll inspect it for defects and send you a new one.