FAQs

Here you'll find out all the answers to the questions about PenTips and our products.

About PenTips Lite & 2

Here you will find FAQs about PenTips Lite and PenTips 2.

PenTips 2 are a replacement for the original Apple Pencil Tip because they screw on. PenTips Lite slide on the original Apple Pencil tip. PenTips Lite decrease wear on the Apple Pencil Tip, since they add an extra layer to it. You improve control as you’ll have more grip. And you are writing quietly because the silicon gets rid of the clacking noises.  Same goes for PenTips 2, only this one replaces the original Apple Pencil tip, and therefore is less likely to get lost :) 

We understand where you’re coming from, and if you’re looking for friction you could use Paperlike and PenTips together, but also as substitutes. With a PenTip, you get grip but not a Paperlike feel. It could also be that you're looking for an alternative way to protect your screen from scratches, then both are a good option.

PenTips Lite decrease wear on the Apple Pencil Tip, since we add an extra layer to it. For both PenTips Lite and PenTips 2, you improve control since you’ll have more grip, and you will write quietly because the silicon gets rid of the clacking noises when you’re writing with your Apple Pencil.

No, they do not leave any stripes on your glass screen.

There’s no loss of accuracy and precision, because the technology inside the Apple Pencil Tip is what gives you this accuracy and precision. Our PenTips Lite, that you just slide over, add an extra layer for more grip which makes a huge difference in your experience.

We actually got this review from @penchantcalligraphy "So, using the Pen Tip on the Paperlike protector on my old iPad Pro was actually my best experience with the covers, strangely enough! So buttery smooth, and my lettering experience improved greatly." And we've heard from many customers using the Paperlike in conjunction with Pen Tips that the analogue feeling is actually enhanced. 

On the contrary, PenTips Lite decrease the wear of your Apple Pencil tip and do not wear on the tablet screen surface.

What you'll find that make PenTips stand out, is the emphasis we've placed on using a more durable silicon material while adding a soft matte coating for a delicate feeling of grip.

We've noticed that our PenTips Lite take some getting used to, from losing it to wearing through it. We expect about 5-12 months of life from a set, depending on your technique. 

There’s no difference in function per different color of PenTip. 

Yes, PenTips Lite and PenTips 2 work with any screen protector (e.g Paperlike).

About PenPad

Here you will find FAQs about PenPad.

A When we designed our PenPad we focused on the ergonomics. Most of the digital artists we work with are professionals, who paint hours on end. Building a short cut device would mean we need to put comfort first. You'll find that we've tilted PenPad 6°, within the ISO 9241-410 recommended range. The range between each key - both horizontally and vertically - is 16mm. We've followed the study by Pereira et al (2013) from the University of Berkley to assist us in key spacing to optimize for speed, error, usability, and biomechanics for longer periods of time. The effort we put into this is what sets us apart from any other shortcut panel on the market.

Hold down the PenTips button and then use the increase/decrease button.

Make sure that the keyboard on your iPad is set to English (US). If you are still having issues after this, please reach out to us at write@pen.tips.

About PenMat

Here you will find FAQs about PenMat

It is possible as the magnets do go over the screen protector. However, we wouldn't recommend it, because you increase the space between the tip and the screen which may result in loss of pressure sensitivity.

Any screenprotector that offers texture wears out the original Apple Pencil tip. To avoid wearing out your Apple Pencil Tip, we suggest using PenTips Lite in addition to your PenMat.

To clean your PenMat, we would advise using a damp microfibre cloth. You can also consider purchasing Smudge Wipe, our suede-fibre cloth made to wipe the smudges off of your devices and accessoires.

Yes. The PenMat will start to wear down after 5-12 months depending on the amount of time you use it and the pressure you apply.

Yes it does. The feeling can be compared with that of a textured paper sketchbook or canvas.

You can store it in the included sleeve. In this you can always carry it safely.

Shipping

Here you'll find all the questions you made have regarding how your PenTips products will land on your doormat (or in your mailbox).

Each order is quality controlled by hand before they leave to you. We guarantee that your products will leave the building within 4-6 working days. As said before, we ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your products to arrive to you here

We ship to over 230 destinations around the world and we've made a nice overview to help out with figuring out how long it should take for your PenTips to arrive to you. You can find the estimated shipping times here

We’re in Groningen, The Netherlands and this is where we ship our products from.

Returns and refunds

In rare cases you may find that PenTips aren't perfect for you. In that case, you can find answers to your questions here.

If you're not happy with your purchase, email us. We only ask that you cover the costs of shipping your product(s) back to us. Once received, we'll issue a refund for the amount you paid for your products.

Pen Tips Returns
Kielerbocht 9
9723JA Groningen
The Netherlands

If a PenTip tears, please email us a picture. We'll inspect it for defects and send you a new one.