Häufig gestellte Fragen

We have a helpful quiz that can help you choose the PenTips that would work best for you. We also believe that the creative experience is a truly unique and personal one, so our customer team is always happy to give you a personalized product recommendation. Just send an email to write@pen.tips, and we’ll be there to assist you!

Depending on your note-taking preferences, our recommendations include PenTips Ink, PenTips 2+, and PenTips Fiber.  

Much beloved by digital note-takers, PenTips Ink is best combined with our PenMat, and provides that true feeling of pen on paper. They have been designed with note-takers in mind, so for any type of note-taking, this is the go-to option. 

If you prefer an option without the textured screen cover, we recommend PenTips 2+. These offer subtle and fine-tuned friction, which, like PenTips Ink, makes them very suitable for detailed writing or fast note-taking sessions. 

If you’re more specifically looking to improve your handwriting on the iPad, or to get a noiseless writing experience, PenTips Fiber will be a nice match for you :)

Yes, we do! Our screw-in options currently include PenTips Ink and PenTips 2+. Our slip-on PenTips are designed to cover the original Apple tip, and include PenTips Lite and PenTips Fiber.

Every artist’s use-case is different. Depending on the angle, intensity and pressure of usage, some wear through a PenTip faster than others. Each PenTips set includes the amount of tips that will ensure you get at least around 6 months of usage out of your PenTips set. No disruptions in your creative flow!

A full set of PenTips should last at least around 6 months with normal, gentle usage. For half sets, the warranty is two months for PenTips 2+, two-and-a-half months for PenTips Lite and Fiber, and three months for PenTips INK.

If you feel like your PenTips are wearing faster than expected, please send an email to us at write@pen.tips with a picture of the wear. We're there to make sure your PenTips have a long lifetime to support you in your creativity!

When a product is out of stock but still listed among the products on our website, it usually means we will get it back in stock as quickly as possible. To double-check, or for a timeframe on when that will be, you can check the product page, or email us at write@pen.tips.

Yes, we do! We need proof that you are studying or working at an accredited educational institution or research institute. Our education discount is available to current and newly accepted college students, as well as teachers and staff at all levels. 

In order to get your 10% education discount code, please send a photocopy or similar of your enrollment to write@pen.tips.

We want to do what we can to minimize our environmental impact, but are always open to your suggestions. Currently, we do the following: 

• Our PenTips Lite and Fiber are made of silicone, which has many environmental benefits in comparison to plastic alternatives. To name a few, silicone does not break down into microplastics, which reduces its potential to harm wildlife and ecosystems. It is an extremely durable and long-lasting material, which reduces the need for frequent replacing of your PenTips. 
• Our PenTips are designed to be of the highest quality on the market, so that you only need a few tips to get you going for a long time. The cheaper bulk-sets you may have seen elsewhere tend to wear through much faster, and therefore leave a greater environmental impact than our PenTips do.
• Our product-packaging is consciously made of cardboard, a recyclable material. Our shipping envelopes do have plastic bubble wrap inside, but this is necessary to protect your order while it’s on the way to you, to minimize reshipments. If you know of a good alternative, do let us know :D

Ja, sie lassen sich leicht mit der Hand abnehmen, aber halten Sie Ihren Stift fest, während Sie ihn verwenden. Wir empfehlen, sie bei Nichtgebrauch wieder in die Schachtel zu legen, damit sie sich nicht lösen.

Mit PenTips Lite erhalten Sie mehr Kontrolle durch den Griff der Silikonprovinzen. Dadurch können Pinselstriche genauer und präziser ausgeführt werden.

Nein, sie hinterlassen keine Streifen auf Ihrer Glasscheibe.

Ja, du kannst!

Im Gegenteil, PenTips Lite verringern den Verschleiß Ihrer Apple Pencil-Spitze und verschleißen nicht auf der Oberfläche des Tablet-Bildschirms.

Wir haben festgestellt, dass unsere PenTips Lite etwas gewöhnungsbedürftig sind, vom Verlust bis zur Abnutzung. Abhängig von Ihrer Technik erwarten wir von einem Set eine Lebensdauer von etwa 5 bis 12 Monaten. 

Auch wenn sie ähnlich aussehen, haben die PenTips 2+ eine haltbare und griffige Außenkante, die sie von dem sehr glasigen Gefühl der werkseitigen Apple-Spitze unterscheidet. Obwohl es nicht so griffig ist wie das PenTips Lite, ist das PenTips 2+ die langlebigste Option und bietet dennoch genügend Halt auf dem Bildschirm, um die Kontrolle von Pinsel-/Stiftstrichen zu erleichtern.

Definitely! In the words of one of our customers: "PenTip 2+ is sublime for iPad Pro M4. [...] I have the nano-texture screen and it was really nice with the original tip but outstanding with the PenTip 2+" (Trustpilot).

Awesome to have you back! PenTips 2+ is the improved version of PenTips 2, and there are some differences.

PenTips 2+ is no longer made with a silicone outer layer, but a PVC one to ensure of durability. PenTips 2+ feel a bit harder in comparison, and offer friction that is similar to our previous PenTips 2 Hard. If you instead had PenTips 2 Soft, we would recommend PenTips Fiber for a similar feeling. Also keep an eye out on our socials and newsletter, because we are working on a silicone screw-in tip again! 

Yes, absolutely! The PenTips 2+ with the PenMat is a much-beloved combination among our customers. It will feel similar to using a graphite pencil on paper.

The outer layer of PenTips 2+ is made of PVC, which is a material that cannot be dyed. This means PenTips 2+ are only available in white.

Obwohl es nicht erforderlich ist, die PenTips-TINTE mit der PenMat zu verwenden, trägt die Kombination dazu bei, das Gefühl eines Bleistifts zu erreichen.

PenTips Ink accurately mimic the feeling of using a pen. When you combine PenTips Ink with our PenMat (or other textured screen cover), you will feel as if you’re actually writing with a pen on paper!

Ja, die PenMat ist aufgrund der starken Magnetanwendung mit allen Displayschutzfolien kompatibel.

Jeder Displayschutz mit Struktur nutzt die Spitze Ihres Apple Pencil ab. Um dies zu vermeiden, können Sie eine aufsteckbare Apple Pencil-Spitze wie PenTips Lite oder PenTips Fiber verwenden.

Ja. Die Abnutzung der PenMat beginnt nach 5–12 Monaten, je nachdem, wie lange Sie sie verwenden und welchen Druck Sie ausüben.

Ja tut es. Das Gefühl kann mit dem eines strukturierten Skizzenbuchs oder einer Leinwand aus Papier verglichen werden.

Our PenMat has a softer grain/texture than many other paper-textured screen protectors on the market, which means it is a very gentle option. However, any screen cover that offers texture cause wear on the tip you’re using. To avoid this, you can use a slip-on Apple Pencil tip, such as PenTips Lite or PenTips Fiber.

Eventually, yes. The wear of the PenMat will look like the paper-texture decreasing, becoming smoother over time. The PenMat will start to wear down after 6–12 months, depending on the frequency of usage and the pressure you apply.

After we realized that the majority of our customers did not use their protective sleeve, we decided to remove it from the PenMat packaging. We care about our environmental footprint, and discontinued the protective sleeve to reduce our plastic production and waste.

Unfortunately, our current Grip does not support the magnetic charging function. However, the Grip is easily removable and comes in a portable pouch, so that you can store the Grip safely whenever you’re charging your Apple Pencil.

With the Grip on, unfortunately the double-tap feature of Apple Pencil 2 and Apple Pencil Pro will not work.

The PenPad is expected to restock during the second half of August, and you can already place your pre-order here: https://pen.tips/products/penpad.

Your PenPad order is a pre-order, and will be shipped as soon as the PenPad is back in stock. If you added any additional products to your order, these will be shipped together with the PenPad in one package. Might this cause an inconvenience, please email us at write@pen.tips, and we’ll be happy to assist you.

Jede Bestellung wird vor dem Versand an Sie von Hand auf ihre Qualität geprüft. Wir garantieren, dass Ihre Produkte das Gebäude innerhalb von 48 Stunden verlassen. Wir versenden an über 230 Ziele auf der ganzen Welt und haben eine übersichtliche Übersicht erstellt, die Ihnen dabei hilft, herauszufinden, wie lange es dauert, bis Ihre Produkte bei Ihnen eintreffen. 

Wir versenden an über 230 Ziele weltweit und haben eine übersichtliche Übersicht erstellt, die Ihnen dabei hilft, herauszufinden, wie lange es dauert, bis Ihre PenTips bei Ihnen eintreffen. Die voraussichtlichen Lieferzeiten finden Sie hier . 

Wir befinden uns in Groningen, Niederlande, und von dort versenden wir unsere Produkte.

Wenn Sie mit Ihrem Kauf nicht zufrieden sind, senden Sie uns eine E-Mail (write@pen.tips). Wir bitten Sie lediglich, die Kosten für den Rückversand Ihrer Produkte an uns zu tragen. Nach Erhalt erstatten wir Ihnen den Betrag, den Sie für Ihre Produkte bezahlt haben.

Stiftspitzen-RetourenZernikepark 4
9747 AN Groningen
Die Niederlande

Wenn Sie versehentlich das Falsche oder die falsche Farbe bestellt haben, wenden Sie sich bitte an unser Support-Team unter write@pen.tips.