Frequently Asked Questions

We have a helpful quiz that can help you choose the PenTips that would work best for you. We also believe that the creative experience is a truly unique and personal one, so our customer team is always happy to give you a personalized product recommendation. Just send an email to write@pen.tips, and we’ll be there to assist you!

Depending on your note-taking preferences, our recommendations include PenTips Ink, PenTips 2+, and PenTips Fiber.  

Much beloved by digital note-takers, PenTips Ink is best combined with our PenMat, and provides that true feeling of pen on paper. They have been designed with note-takers in mind, so for any type of note-taking, this is the go-to option. 

If you prefer an option without the textured screen cover, we recommend PenTips 2+. These offer subtle and fine-tuned friction, which, like PenTips Ink, makes them very suitable for detailed writing or fast note-taking sessions. 

If you’re more specifically looking to improve your handwriting on the iPad, or to get a noiseless writing experience, PenTips Fiber will be a nice match for you :)

Yes, we do! Our screw-in options currently include PenTips Ink and PenTips 2+. Our slip-on PenTips are designed to cover the original Apple tip, and include PenTips Lite and PenTips Fiber.

Every artist’s use-case is different. Depending on the angle, intensity and pressure of usage, some wear through a PenTip faster than others. Each PenTips set includes the amount of tips that will ensure you get at least around 6 months of usage out of your PenTips set. No disruptions in your creative flow!

A full set of PenTips should last at least around 6 months with normal, gentle usage. For half sets, the warranty is two months for PenTips 2+, two-and-a-half months for PenTips Lite and Fiber, and three months for PenTips INK.

If you feel like your PenTips are wearing faster than expected, please send an email to us at write@pen.tips with a picture of the wear. We're there to make sure your PenTips have a long lifetime to support you in your creativity!

When a product is out of stock but still listed among the products on our website, it usually means we will get it back in stock as quickly as possible. To double-check, or for a timeframe on when that will be, you can check the product page, or email us at write@pen.tips.

Yes, we do! We need proof that you are studying or working at an accredited educational institution or research institute. Our education discount is available to current and newly accepted college students, as well as teachers and staff at all levels. 

In order to get your 10% education discount code, please send a photocopy or similar of your enrollment to write@pen.tips.

We want to do what we can to minimize our environmental impact, but are always open to your suggestions. Currently, we do the following: 

• Our PenTips Lite and Fiber are made of silicone, which has many environmental benefits in comparison to plastic alternatives. To name a few, silicone does not break down into microplastics, which reduces its potential to harm wildlife and ecosystems. It is an extremely durable and long-lasting material, which reduces the need for frequent replacing of your PenTips. 
• Our PenTips are designed to be of the highest quality on the market, so that you only need a few tips to get you going for a long time. The cheaper bulk-sets you may have seen elsewhere tend to wear through much faster, and therefore leave a greater environmental impact than our PenTips do.
• Our product-packaging is consciously made of cardboard, a recyclable material. Our shipping envelopes do have plastic bubble wrap inside, but this is necessary to protect your order while it’s on the way to you, to minimize reshipments. If you know of a good alternative, do let us know :D

With PenTips Lite and Fiber, you get more control through the grip of the silicone material. This increased control allows your brush strokes to be more accurate and precise.

Both PenTips Lite and PenTips Fiber are silicon slip-on tips that you place over the existing Apple Pencil tip, meaning that you can quickly switch between having it on and taking it off. As for their differences, PenTips Lite gives comparably more friction and resistance than PenTips Fiber, but there's still a good amount with PenTips Fiber. PenTips Lite completely eliminates the tapping noise you hear when your Apple Pencil hits the iPad screen, and PenTips Fiber *almost* completely eliminates this sound. Also, PenTips Lite is a bit thicker than PenTips Fiber, so if your artwork requires details or if your writing is small, then PenTips Fiber would be the better option. Lastly, PenTips Lite is available in 10 different color options, and PenTips Fiber is available in black and white.

There’s no difference in function per different color of PenTip. All 10 colors of PenTips Lite are the same. Similarly, the black and white PenTips Fiber are the same.

Yes, you can! Combining the PenTips with the PenMat will give you a nice and controlled feeling that feels similar to analogue drawing or painting. With gentle usage, PenTips Lite and PenTips Fiber are a great match with your textured screen cover. Check out our Digital Artist Starter Bundle for a discount on these products!

Do keep in mind that any textured screen cover will increase the wear of the tip on your Apple Pencil, no matter what type of tip you are using. A pro to this is that PenTips Lite and Fiber can even act as a protective cover for the original Apple Pencil tip, so that one doesn't wear out! 

PenTips Lite and PenTips Fiber are made to be a perfect fit for the Apple Pencil tip, so they will stay put while you're using the Apple Pencil.

That being said, as slip-on tips they can fall off occasionally, since there is no actual ‘grip’ on the inside of the tip. If it happens too frequently, please don't hesitate to contact our customer service at write@pen.tips. Besides, these suggestions may help:

We recommend putting your PenTips back in the box when you don't use them, so they don't loosen up or fall off while your Apple Pencil is stored on the iPad or in a pencil case. We also recommend applying your PenTips according to option 2 in this video: https://www.youtube.com/watch?v=uJyjcxSIOnA&t=4s. 

On the contrary, PenTips Lite decrease the wear of your Apple Pencil tip and iPad screen. Besides being awesome for the extra grip they provide when you’re drawing or writing on your iPad, they also act as protectors :D

Although the PenTips 2+ and the factory Apple Pencil tip may look alike, PenTips 2+ is lightly textured and grippy, distinguishing it from Apple's hard plastic feel. While it isn't as grippy as the PenTips Lite and Fiber, the PenTips 2+ stands out as the most durable option and still offers sufficient grip to aid in controlling brush and pen strokes.

Definitely! In the words of one of our customers: "PenTip 2+ is sublime for iPad Pro M4. [...] I have the nano-texture screen and it was really nice with the original tip but outstanding with the PenTip 2+" (Trustpilot).

Awesome to have you back! PenTips 2+ is the improved version of PenTips 2, and there are some differences.

PenTips 2+ is no longer made with a silicone outer layer, but a PVC one to ensure of durability. PenTips 2+ feel a bit harder in comparison, and offer friction that is similar to our previous PenTips 2 Hard. If you instead had PenTips 2 Soft, we would recommend PenTips Fiber for a similar feeling. Also keep an eye out on our socials and newsletter, because we are working on a silicone screw-in tip again! 

Yes, absolutely! The PenTips 2+ with the PenMat is a much-beloved combination among our customers. It will feel similar to using a graphite pencil on paper.

The outer layer of PenTips 2+ is made of PVC, which is a material that cannot be dyed. This means PenTips 2+ are only available in white.

You can use PenTips Ink with any type of (textured) screen cover. We recommend our PenMat, because it has a softer texture than many other popular paper-textured screens on the market, and therefore a more gentle surface. To use PenTips Ink you don't need to have a textured screen per se, but we do always recommend having a screen protector in place on your iPad when using PenTips Ink.

PenTips Ink accurately mimic the feeling of using a pen. When you combine PenTips Ink with our PenMat (or other textured screen cover), you will feel as if you’re actually writing with a pen on paper!

Yes, you can place your PenMat on your installed screen protector. It will attach perfectly, without any sliding around, and it will be easily removable and reinstallable as designed :)

The PenMat is specifically designed to be a little bit smaller than the actual iPad screen dimensions, in order to make it compatible with almost all cases on the market. You can therefore rest assured that the PenMat will be perfectly installable, even with your iPad case on!

The main difference between PenMat 1 and 2 is that PenMat 1 uses magnetic strips on both sides to make it removable, while PenMat 2 uses Riptide Technology. The magnets in PenMat 1 connect to the magnets inside the iPad, to make sure it sits securely on the iPad screen. The Riptide Technology in PenMat 2 works by pushing air out between the PenMat and iPad screen, essentially creating a vacuum. This means PenMat 2 is even more secure than the first version, with better durability and no sliding whatsoever. Another difference between the PenMat 1 and 2 is that the grain (texture) on PenMat 2 is slightly softer, better mimicking the structure of actual art paper.

Yes it does. The PenMat has a soft texture that mimics the feeling of art paper, and is therefore a nice addition to any digital artist’s toolkit! 

Our PenMat has a softer grain/texture than many other paper-textured screen protectors on the market, which means it is a very gentle option. However, any screen cover that offers texture cause wear on the tip you’re using. To avoid this, you can use a slip-on Apple Pencil tip, such as PenTips Lite or PenTips Fiber.

Eventually, yes. The wear of the PenMat will look like the paper-texture decreasing, becoming smoother over time. The PenMat will start to wear down after 6–12 months, depending on the frequency of usage and the pressure you apply.

After we realized that the majority of our customers did not use their protective sleeve, we decided to remove it from the PenMat packaging. We care about our environmental footprint, and discontinued the protective sleeve to reduce our plastic production and waste.

Unfortunately, our current Grip does not support the magnetic charging function. However, the Grip is easily removable and comes in a portable pouch, so that you can store the Grip safely whenever you’re charging your Apple Pencil.

With the Grip on, unfortunately the double-tap feature of Apple Pencil 2 and Apple Pencil Pro will not work.

The PenPad is expected to restock during the second half of August, and you can already place your pre-order here: https://pen.tips/products/penpad.

Your PenPad order is a pre-order, and will be shipped as soon as the PenPad is back in stock. If you added any additional products to your order, these will be shipped together with the PenPad in one package. Might this cause an inconvenience, please email us at write@pen.tips, and we’ll be happy to assist you.

Each order and product is quality controlled by hand before it is shipped to you. We guarantee that your products will leave the building within 2 working days. If you selected Track & Trace shipping at check-out, you will receive your tracking link in the shipping confirmation email. If your order is shipped without tracking, our team will stay in touch with you throughout the shipping process, so that you’ll know what to expect for the delivery. Also, we've made a nice overview to help you check when your order will arrive based on your location here.

We offer international shipping to over 230 destinations around the world. To check the estimated shipping times for your region, click here. 

Our office is located in Groningen, The Netherlands, and this is where we ship our products from. Directly after, your order will go to the distribution center in Frankfurt, Germany, where it is put on air- or sea freight to reach you as quickly as possible!

If you’re not 100% happy, you can get a 100% refund. If you’re not happy with your purchase, we only ask that you cover the costs of shipping your product(s) back to us. Once received, we'll issue a 100% refund for your order. To make use of this policy, please reach out to our team at write@pen.tips. We'll be ready to assist!

Depending on your country, you can use one of the below return addresses. For all returns, remember to put your full name and order number on the package, so that we can match your return to your order, and process your refund accordingly. 

EU customers: 

Pen Tips Returns
Zernikepark 4
9747 AN Groningen
The Netherlands

US customers: 

PenTips Returns
4291 Express Lane
Suite NL2872
Sarasota FL 34249 
TEL: +1 (941) 538-6941

UK customers: 

PenTips Returns
Suite NL2872
Unit 9, Skyport Drive
West Drayton
Middx
UB7 0LB
TEL: +44 0175 321 0551

Yes, certainly! If you’d like to start a product exchange, please email us at write@pen.tips. We will ask you to return your product to us, and when you send us the proof of postage, we will create a voucher for your full purchase worth. You can use that voucher as store credit toward the product you’d like to get instead.